Responsible Play
Swagrush is a promotional competition platform — not a gambling or lottery service. We are fully compliant with the Consumer Protection Act (CPA) Section 32. Even so, healthy participation habits matter. This page explains the tools we provide, our security posture, and where to get help if you need it.
Our Commitment to Healthy Participation
Swagrush is built on the belief that a promotional competition platform should give participants every possible tool to stay in control of their spending and time. We have engineered responsible participation features directly into the platform infrastructure — not as an afterthought checkbox, but as first-class features.
These features are available to all users immediately from your account settings. No waiting period, no form to fill — they activate instantly.
Self-Exclusion
Voluntarily block yourself from accessing the platform for a chosen period — 7 days up to 1 year. Irreversible until the period ends.
Spending Limits
Set daily, weekly, and monthly spend ceilings that the platform enforces automatically — no willpower required.
Entry Limits
Cap how many competition entries you accumulate per day, week, or month at the platform level.
Reality Check Reminders
Timed check-ins at configurable intervals (default 60 minutes) notify you how long you have been active.
Cooling-Off Periods
Apply a temporary pause to your account at any time — a lighter tool than full self-exclusion for short breaks.
Activity Transparency
Full purchase history, entry log, and wallet ledger available in your dashboard at all times.
All responsible play tools are configured from Account Settings → Responsible Play. They take effect immediately and cannot be overridden by staff during active periods.
Self-Exclusion
Self-exclusion is the most powerful responsible play tool available. When you activate it, your account is immediately locked for the selected duration. You will not be able to log in, purchase, or enter competitions until the period expires.
This action cannot be reversed before the selected period ends. This is an intentional design choice — the tool is only effective if it holds firm.
If you have been excluded and need emergency access for account-related reasons (not competition access), contact us at laurels@swagrush.app — support staff can assist with data requests or billing queries but cannot lift an active exclusion.
Self-Exclusion Details
Spending & Entry Limits
You can configure hard limits on your account that the platform enforces automatically. Once a limit is reached, further purchases or entries are blocked for the remainder of that period — regardless of cart contents or payment availability.
Spending Limits
Set maximum spend amounts in Rands per period. The tracker runs from midnight each day / Monday each week / 1st of each month.
Daily
Configurable
Weekly
Configurable
Monthly
Configurable
Entry Limits
Cap the total number of competition entries your account can accumulate per period, independent of spend.
Daily
Configurable
Weekly
Configurable
Monthly
Configurable
Limits are enforced at the database level — not just the UI — so they cannot be bypassed by a different browser, device, or session.
Reality Check Reminders
Reality check reminders are periodic notifications that appear after you have been browsing or active for a configurable interval. The default is every 60 minutes. The notification tells you how long your current session has been active and prompts you to take a break.
You can adjust the interval — shorter if you prefer more frequent reminders, or longer if you find them disruptive. You can also disable them entirely, though we recommend keeping them on.
Configure your interval in Account Settings → Responsible Play.
Session reminder
You have been active for 60 minutes
Taking regular breaks helps you maintain perspective. Step away, hydrate, and return when you are refreshed.
Data Security & Privacy
We believe security should be transparent. Below is a detailed account of the technical and operational protections we have implemented — not because we are required to publish this, but because we think you deserve to know exactly how your data is handled.
AES-256 Encryption at Rest
Every database record — including your personal data, payment history, and competition entries — is encrypted at rest using AES-256, the same standard used by major financial institutions.
TLS 1.3 in Transit
All data between your browser and our servers travels over TLS 1.3, the current gold standard for transport security, with forward secrecy enabled.
End-to-End Encrypted Email (Tuta)
Transactional emails are sent via Tuta (formerly Tutanota), one of the few email providers offering genuine end-to-end encryption with a zero-access architecture — even Tuta cannot read your messages. Comparable to ProtonMail.
PCI-DSS Compliant Payments (Ozow)
Swagrush never stores, processes, or sees your banking credentials. All payment data passes exclusively through Ozow's PCI-DSS certified gateway. We receive only a transaction confirmation reference.
Two-Factor Authentication
Two-factor authentication is available on all accounts for an additional identity verification layer beyond password.
POPIA Compliance & Information Regulator Registration
Swagrush is registered under South Africa's Protection of Personal Information Act (POPIA). You hold legal rights to access, correct, delete, and port your data. Breaches are reported to the Information Regulator within required timeframes.
Your Rights Under POPIA
Right of Access
Request a full export of all personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal information.
Right to Deletion
Request erasure of non-financial personal data we are not legally required to retain.
Right to Object
Object to processing of your data for direct marketing purposes.
Right to Withdraw Consent
Withdraw marketing consent at any time via account settings.
Right to Complain
Lodge a complaint with the Information Regulator if you believe we have violated POPIA.
Information Regulator South Africa
inforeg@justice.gov.za | Tel: 010 023 5207
Data requests to Swagrush
laurels@swagrush.appSupport Resources
Swagrush is not a gambling service, but we recognise that any activity involving money and excitement can become unhealthy for some people. If you feel your participation is affecting your wellbeing, finances, or relationships, please reach out to one of these organisations. They are free, confidential, and experienced.
NRGP — National Responsible Gambling Programme
South Africa's primary responsible gambling support body. Free, confidential counselling available 24/7.
0800 006 008
Toll-free helpline
SADAG — SA Depression and Anxiety Group
Mental health support for anxiety, depression, and behavioural concerns including compulsive behaviours.
0800 456 789
Toll-free helpline
Gamblers Anonymous South Africa
Peer support group for individuals affected by problem gambling behaviour.
083 787 7726
Support line
Signs That You May Need a Break
If any of these resonate, use our self-exclusion tool or reach out to one of the support organisations above. You are not alone.
Swagrush (Pty) Ltd operates as a promotional competition platform under the Consumer Protection Act (CPA) Section 32 and is not a gambling service, lottery, or game of chance. Participation is open to South African residents aged 18 and over. No purchase is necessary to enter — a free postal entry method is available for every competition. This page is published as a voluntary commitment to participant wellbeing, going beyond minimum regulatory requirements.